Frequently Asked Questions
Please read our FAQ before sending us a message.
A. It’s easy to order from us:
- Go to the shop and find the products that you want
- Click on the products desired and choose the quantity you want, then add these to the cart
- View Your cart to apply any coupon codes and see your total – https://litnloud.net/cart
- Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://litnloud.net/cart/
- *If you are a new customer:If you haven’t purchased from us before you need to fill the required fields in the checkout, and upload your ID, and a Selfie of yourself holding your ID. Please make sure to upload clear images so we can approve your registration and process your order. Once your registration and order are processed you will be notified. You are now registered for all future purchases and will not have to provide ID again.
- *If you are an existing customer:Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account (they will auto-fill from your account).
- Once all the required fields have been filled out you can click on “Place Order.”
- At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. Your order will only ship once the E-transfer has been received by us.
- Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.
- We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.
A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.
A. Same-Day delivery to GTA & Toronto is guaranteed before 10pm daily.
A. All orders and payment received by 9AM EST will be shipped on the same day. If we receive your order and payment after 9AM EST, your order will be shipped the following business day.
A. If you place an order during business hours, a customer service representative will contact you, within the hour, to verify your order. The dispatcher will confirm if your payment method. Proof of ID is required upon delivery.
A. If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order from your account, just simply find the invoice # and click “cancel this order”. Once shipped, we are unable to make any adjustments to your items or your shipping address.
Send us an email
A customer representative will get back to you as soon as possible. If you are inquiring about an existing order, please include the Order # for convenience.